Terms and Conditions for Enrolled Users and/or Learners

Last updated: January 2021

The learner is the person whose details have been submitted through the website who will be receiving access to the online learning material, practice test examinations, mock examinations and/or attending the examination.

MJ Training Solutions UK Ltd the provider of the online training material and an awarded City & Guilds centre – 007744.

By clicking submit/enrol/buy now on the enrolment form you are agreeing with the following Terms and Conditions.

You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

For all policies relating to MJ Training Solutions UK Ltd please contact us using the email address  admin (at) mjelectrical (dot) training 

The learner is the person whose details have been submitted through the website who will be receiving access to the online learning material, practice test examinations, mock examinations and attending the examination.

MJ Training Solutions UK Ltd the provider of the online training material and the approved City & Guilds centre 007744 providing the examinations, for the 2382 – 18 & 2393 – 10 qualification.

By clicking submit on your enrolment form you are agreeing with the following Terms and Conditions. For full terms and conditions and all policy’s relating to MJ Training services please contact us using the email address admin (at) mjelectrical (dot) training.

Learner Agreement to Guided Learning Hours (GLH)

The learner declares that they will complete all the online learning material, practice test examinations and mock examinations provided by MJ Training Solutions UK Ltd and spend the recommended 35 guided learning hours before undertaking either of the C&G 2382-18 or C&G 2393-10 examinations.

Course duration is from the date of your enrolment until the date that you have booked to take your examination.

Learners are responsible to ensure they work through the online learning material and complete all the practice test papers and mock examinations.

Cancellations, Refunds & Retaking the Examination

From completing the enrolment / purchase process you have 14 days (cooling off period) to reconsider your enrolment with MJ Training Solutions UK Ltd, this 14-day cooling off period is applicable to purchases made through reed.co.uk:

During this period you may:

  1. Cancel your enrolment and receive a full refund
  2. Reschedule your examination at no additional cost

After 14 days or within 14 days from the examination date you will not be entitled to a refund.

Rescheduling of examinations, the following fees will be incurred:

  1. From enrolment up to 14 days before the examination date learners will be able to reschedule their examinations free of charge.
  2. Between 13 days to 7 days from the examination date leaners will be able to reschedule their examination at a cost of £65.00 +VAT
  3. Between 6 days to 0 days learners will be able to re schedule their examination at a cost of:
    1. 18th edition – C&G 2382-18 – £92.50 + VAT
    2. Part P – C&G 2393-10 – £82.50 + VAT
  4. Examination failure will result in 1 x opportunity to resit the examination at a reduced rate of:
    1. 18th edition – C&G 2382-18 – £92.50 + VAT
    2. Part P – C&G 2393-10 – £82.50 + VAT

Additional retakes will be subject to the discretion of MJ Training Solutions UK Ltd.

Please contact MJ Training Solutions UK Ltd using admin (at) mjelectrical (dot) training for this to be arranged.

Examinations must be taken within 12 months from enrolment. After 12 months the following rates will be charged to take the examination:

  1. 18th edition – C&G 2382-18 – £92.50 + VAT
  2. Part P – C&G 2393-10 – £82.50 + VAT

Coronavirus

Learners will be emailed the week before their examination to outline any changes or information they may require before taking the examinations that relate to coronavirus.

Our Coronavirus Policy has been included within the learning material and covers what we are doing in line with the examination venue’s own policies to help reduce the spread of Coronavirus and keep learners as safe as we can during their examinations. This policy is regularly updated in accordance with gov.uk website and the examination venues own policies. 

If you have been told to self-isolate due to the Coronavirus or believe you have the Coronavirus please do not attend the examination. You may be able to re-sit the examination free of charge at a future date, you may be required to provide evidence that you have been asked to self-isolate or tested positive for Coronavirus at the discretion of MJ Training Solutions UK Ltd.

Should you be charged to reschedule your examination this will charged at a reduced rate:

  • 18th edition – C&G 2382-18 – £92.50 + VAT
  • Part P – C&G 2393-10 – £82.50 + VAT

Learner Examination

Learners must arrive at the examination centre a minimum of 15 minutes prior to the examination.

Failure to arrive and register before the examination’s scheduled start time will result in forfeiting the examination and will incur the rescheduling rates of:

  • 18th edition – C&G 2382-18 – £92.50 + VAT
  • Part P – C&G 2393-10 – £82.50 + VAT

Photographic ID must be shown when registering prior to the examination. Failure to supply photographic ID may result in MJ Training Solutions UK Ltd retaining your certification until your identification can be ascertained.

E-certificates & Certification

E-certificates will be emailed to the email address used when learner enrolment was completed Should you wish to change this address an administration fee of £10.00 + VAT will be applicable. E-certificates should be with learners within 5 working days from successfully passing the examination.

Hard copy certificates will be forwarded by MJ Training Solutions UK Ltd within approximately 4 weeks of the examination date. Should your certificate not arrive within 4 weeks please contact us.

After this point certificate reprint / reissue will be charged at £50.00 + VAT.

Certificates will be sent to the address used when learner enrolment was completed. Should you wish to change this address an administration fee of £10.00 + VAT will be applicable.

Failure to provide accurate information to MJ Training Solutions UK Ltd through the enrolment process that results in certificate amendment will incur an administration fee of £10.00 + VAT.

Rescheduling your examination

If your examination does not run or is cancelled for reasons that are deemed out of the control of MJ Training Solutions UK Ltd an examination date will be rescheduled. There will be no charge for this service, but MJ Training Solutions UK Ltd will not offer a refund and will not pay compensation for any candidate’s expenses incurred.

Copyright (c) 2021 and liability

Learner material supplied by MJ Training Solutions UK Ltd that is transmitted either electronically, in paper form or via CD, must not be copied or distributed. Anyone found in breach of these terms and conditions will be prosecuted.

We are not liable for any damage caused to your equipment through the use of our software, we cannot guarantee that our software will be compatible with your system or be compatible with your anti-virus software.

MJ Training Solutions UK Ltd will not supply you with any of the publications allowed into the examination rooms.

While MJ Training Solutions UK Ltd believe that the information and guidance in the only tutorials are correct all parties must rely on their own skill and judgement when making use of the information contained herein.

MJ Training Solutions UK Ltd do not take liability to anyone for any loss or damage caused by any error or omission in the learner material.

Where reference in this document is made to legislation (statutory or non-statutory) or other documents it is not considered to be legal advice. Any and all such liability is disclaimed.

Should you have questions regarding any of the above please don’t hesitate in contacting us.  

Contact details

e. admin (at) mjelectrical (dot) training 

t. 01934 752500

m. 07525846290

City & Guilds centre no. 007744

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